Talk to a person
Every message is read by a person, not a queue. Here’s the quickest way for each kind of question.
Anything at all: a question before you sign up, something about their calls, a change to make.
hello@dailychinwag.co.ukWe reply within one working day. Anything about their safety, the same day.
Phone
Our phone line opens with the public launch. Until then, ask us to ring you (the form below) and a person will.
Already a member?
Most changes take a minute on your account page: their call time and days, days they’re away, dates that matter, notes for their next call, who gets emails, pausing for a hospital stay. Care homes: the home’s portal.
Something’s not right
Tell us, plainly, and we’ll put it right, how complaints work. If you’re worried about them right now, ring them, or whoever is nearest to them, first. We are companionship, not an emergency service. Then email with URGENT in the subject line and we’ll look at the call the same day.
Your data
To see everything we hold about them or you, or to have it deleted, email hello@dailychinwag.co.uk with “Data request” in the subject line. Details in the privacy notice.
Press and partnerships
Journalists: the press page has the facts, the founder’s story and images. Care homes, charities and councils: how a pilot works.
DailyChinwag is based in Newcastle upon Tyne. Postal address available on request.