For care homes, sheltered housing and extra-care schemes
The residents nobody has time to sit with. Rung every day, and written down.
The loneliest people in your home are often the ones who never complain about it: the quiet lady in room 14 whose family live in Kent, the gentleman who says he’s fine. We ring them, three times a week or every day, for an unhurried one-to-one chat with Elsie, who remembers what they said last time. After every call you get a written wellbeing note, and anything worrying reaches your on-duty number the same day.
DailyChinwag is here to support your team, not to replace anyone: a bit of extra one-to-one company for residents between the visits, activities and care your staff already give.
Free four-week trial for care homes anywhere in the UK. Up to ten residents, everything included, nothing taken from you for four weeks. Four weeks is four Wellbeing Reports: enough to see a trend rather than a snapshot, and to take something real to your owner.
We take your payment details when you sign up, and the first month is taken automatically on the day the four weeks end. You see the exact amount and the exact date before you type anything, we email you a week before and again the day before, and one click in your portal stops it with nothing taken.
What it looks like on a Tuesday
One resident, ten minutes, and what lands on your screen afterwards.
- 10:40The phone rings in Doris's roomSame time every day. She knows it's coming, and staff know not to need her for ten minutes.
- 10:41“Hello Doris, it's Elsie”She says plainly she's a computer, on the first call and any time she asks. Then she asks about the roses, because she remembers the roses.
- 10:49“Ta-ra love, same time tomorrow”Ten minutes. No rush at either end, and nobody had to find the time.
- 10:50Your portal updatesThree specific things she said, how she seemed, and anything worth a carer's eye. Written before the kettle's boiled.
- 10:51If something needed saying“She mentioned she'd had a fall in the night and didn't want to bother anyone.” Your on-duty number is rung the same day, in her words.
What the home gets
One portal, every resident
Room, last chinwag, how they were today, on one screen. Your staff sign in with an email: no app, no training day.
A wellbeing note after every call
Three specific things from the chat, how it went, anything worth a word. Contemporaneous and dated.
A weekly Wellbeing Report
One page per resident for your records, printable, and a whole-home summary. Written the same week, not reconstructed later.
Notes for the next call
“Her son visits Thursday.” “Rough night.” Type it in; Elsie weaves it in naturally and never reads it out like a list.
Same-day escalation to your on-duty number
Concerns reach a person at the home the same day, in the resident's own words. We never ring 999. You decide what happens next.
Families quietly reassured
If a resident says yes on their welcome call, their family can get a short email after their chinwags, on any package. Fewer “how is Mum really?” or “how's Dad doing?” calls at your reception desk.
Consent, capacity and safeguarding
This is the part we’d want to read first if we ran a home, so it’s the part we’ve written most carefully.
Every resident is asked themselves, and their answer is kept in their own words.
You add them; then we ring them for a welcome call. The companion says plainly that it is a computer and asks whether they'd like a daily chat. Nothing starts until they say yes. Their exact words are recorded and kept.
“No” ends it, and so does “I'm not sure”.
An unclear answer is not a yes. We stop, we tell you, and a person decides what happens next, never the software. They can stop at any time by simply saying so on a call, and it stops that day.
Concerns go to a named person at the home, the same day.
A fall they played down, money worries, an unexpected caller, a low patch, anything that sounds like harm. In their own words, with the time and the transcript behind it.
We never contact the emergency services.
Not ever. You know your residents, their DNACPRs, their families and their care plans; we know what was said on a phone call. Escalating past you would be the wrong thing in every case we can imagine.
It gives no medical, financial or legal advice.
If a resident asks whether to change their tablets, the answer is always that it's one for their GP or the nurse, never an opinion.
Everything is auditable.
Every call has a transcript, a timestamp and a record of who was told what and when. If a family or an inspector asks a question in six months, there is an answer.
Where this sits with inspection
We’ll be straight with you, because overclaiming here is how suppliers lose managers. Nothing we sell gets anyone a rating. What we produce is a dated, contemporaneous record of a one-to-one conversation with a named resident, written the same day: the kind of evidence that is otherwise very hard to generate, because the conversations it records usually leave no trace at all.
Where we expect it to help
- Caring: evidence that residents are known as people: what they talk about, what they look forward to, what they were like this week compared with last.
- Responsive: a documented route from “a resident said something” to “a named person at the home was told, the same day”, with the words and the timestamp.
- Well-led: a weekly whole-home view of who has been flat, who nobody has heard much from, and what was done about it.
One honest note on timing: CQC consulted in spring 2026 on a new adult social care framework that folds the quality statements into a smaller set of key lines of enquiry. The five questions (safe, effective, caring, responsive, well-led) stay. We built the record around the conversation itself, not around any one set of statements, so it does not go stale when the wording moves. And to be explicit, because it is in your agreement too: the note is a record of a conversation, not a clinical assessment, and never a substitute for your staff’s own observation.
CQC’s May 2026 statement on AI expects human oversight, transparency and a non-digital route. Elsie tells every resident she is a computer, every call is auditable, and your home makes every decision.
What it costs
Per resident, per month, invoiced to the home. Mix the three tiers however suits your residents: we’d suggest everyone on Company, and the two or three with no visitors moved up. No setup fee, no minimum term, no notice period: stop any time and the last invoice is pro rata to that day.
Build your home’s package
Mix the tiers however suits your residents. Nothing is sent anywhere.
Company , £69/resident/month
Three 10-minute chinwags a week
Most residents. Company on the quiet days.
Company Daily , £99/resident/month
A chinwag every day
Residents who are on their own most of the day.
Company Plus , £189/resident/month
Every day, up to 20 minutes · Memory Letter included
The one or two with no visitors at all.
Memory Letters , £10/resident/month
Their best stories written up monthly, for them and for their family. Included with Plus.
Home licence , £199/month, per home
The portal, the weekly Wellbeing Report, the Monday digest, the CQC evidence pack, the daily-note export, the safeguarding record, and staff logins without limit. Waived for the 4-week trial.
Your monthly invoice
£1,474
15 residents · paid monthly by card
Average per resident
£22.68/week
About 2.0% of a typical £1,150 weekly fee
Per resident, per day
£3.23
At the mix of packages you chose above, averaged over a month
Prices are fixed for your first twelve months. Change a resident’s package whenever you like: it applies from that day and the invoice is pro rata. Residents who’d rather not take part are never counted and never charged for. No notice period: stop any time and the last invoice is pro rata to that day. The 4-week trial comes first and is free: up to 10 residents. We take your payment details when you sign up and the first month is taken on the day the 4 weeks end, at the figure above. You are emailed a week before and again the day before, and one click stops it with nothing taken.
For scale, since somebody will ask you
- Homes in England charge roughly £800–£1,500 per resident per week. A daily chinwag (Company Daily, about £23 a week) is under 3% of one week’s fee.
- No activities coordinator, however good, can sit one-to-one with every resident every day, and the weekends are the quietest days of all.
- Residents who’d rather not take part are never counted and never charged for, and you can add or drop seats whenever you like, pro rata from that day.
How the free trial runs
Four weeks, up to ten residents, nothing taken. Long enough to be real, short enough to decide.
- 1A fifteen-minute call with youYour call window around mealtimes and activities, which residents might like it, who is on duty, and how calls reach them: their own phone or your line.
- 2We set the home upYou get a portal login the same day. We add the first residents with you, or you add them yourself: about ten minutes each.
- 3Each resident gets their welcome callThey're asked, themselves, whether they'd like this. Some will say no. That's a real answer and it's fine.
- 4The chinwags startAt their time, every day or three times a week. Notes appear in your portal after each one; the first Wellbeing Report lands at the end of week one.
- 5Week three: the trend appearsThree Wellbeing Reports in, you can see who is brighter, who has gone quiet, and what the notes are catching that nobody had time to notice.
- 6Day twenty-one: we email you the numberThe exact amount, the exact date, and a link that stops it. Again the day before. Nobody at DailyChinwag rings you to talk you out of anything.
- 7End of week four: it carries on, or it doesn'tIf you have done nothing, the first month is taken on that day at the price you agreed, and the chinwags carry on. If you stopped it, nothing is taken at all, and the residents still get their calls to the end of the four weeks, because they said yes to those and we would rather not take them away over a billing decision.
The questions managers actually ask
Will my residents actually talk to a computer?
Some won't, and we'd rather find that out on the first call than sell you a seat for someone who never uses it. In our testing, once the honesty is out of the way, what people want is somebody with time. We'll know more from the first homes, and we'll tell you what we find. Residents who'd rather not simply say so, and they're never counted and never charged for.
Is this replacing my activities coordinator?
No, and we'd be a poor replacement. A coordinator runs the room, knows the families, spots the person at the edge of it. What no coordinator on earth can do is give twenty-five people undivided one-to-one attention every single day. That's the gap this fills, and the notes tell a coordinator who had a flat week.
What about residents living with dementia?
Repetition isn't something we tolerate, it's something we built for: Elsie is glad to hear the same story every day and never says “you've told me that”. The steady daily routine is often the point. But capacity is the harder question, and our rule is conservative, if we can't be sure a resident understands what they're agreeing to on their welcome call, we stop and tell you rather than carry on. A person decides, never the software. Our capacity policy is written down and we'll send it.
How much of my staff's time does this take?
About ten minutes per resident once, to add them and say what they like talking about, and then close to nothing. If they have a phone in their room it simply rings. If they don't, someone hands them the handset at their call time, which is why we agree a window that sits around your mealtimes, activities and hairdresser days.
What happens if a call raises something worrying?
It goes to your on-duty number the same day, in the resident's own words, not summarised into something bland. We do not call the emergency services and we do not decide what it means. That is yours, because you know them and we know a phone call. Everything is logged with the time and the exact words, so it stands up when someone asks later.
Is the wellbeing note clinical evidence?
No, and we put that in the agreement in writing. It's a dated, contemporaneous record of a conversation with a named resident. It is not an assessment, not a set of observations, and not a substitute for anything your staff do. It is useful precisely because it's a record of something that would otherwise leave no trace at all.
What happens when a resident passes away?
Their calls stop the moment you tell us, immediately, before anything automated can go out, and you're not billed for them again. If their family would like the stories they told us, written up, we'll send them. The seat simply moves to another resident when you're ready, and never before.
Where does the data go, and who can see it?
Our database is in London, under UK GDPR, with a written data agreement. The voice and the AI that writes the note are US suppliers, listed with what each receives on our sub-processors page. Your staff see your residents and nobody else's. Residents' words are never used to train anyone's models, never sold, and never used for advertising. Any resident or family can ask for everything we hold, or for it to be deleted.
What's the contract?
Monthly, no lock-in, no notice period: stop any time from the billing page in your portal, or by replying to any email from us. Calls stop that day and the last invoice is pro rata to that day. Prices are fixed for your first twelve months. Mix the three tiers across your residents however you like and change any resident's package whenever you like: it applies from that day, and the next invoice is pro rata (a credit for the unused days on the old package, a charge for the days on the new one).
Something we haven’t answered? Ask us: a person replies, usually the same day.
Start with ten residents and see
Four weeks free. If at the end of it your residents aren’t looking forward to the calls, you’ll have lost nothing but a fifteen-minute conversation with us.
Newcastle-based · database in London · every resident asked themselves, in their own words